*growl* TCComputers is beginning to annoy me. Before this order for Lisa's computer I loved TC, have used TC for almost all my hardware purchases since sometime in 97 when I helped Jordan upgrade his computer and went to the local store in New Orleans. I have built at least three computer from there and upgraded three as well. Nothing but good stuff.

Howerver, this most recent order has been a pain in the arse! First off I could not order online, my account had been 'misplaced' durring a server change, so I had to call them up and have that corrected. I hate doing business by phone because you have to call durring business hours and not order stuff at 2am..... Second: When I did get that order in I also had to change my address, havn't ordered from them since I moved to the apartment, well, they forgot to put the "apt 55" in there and the bank denied the credit card. So, a week after I placed the order, two after I intended to place the order, I call them up and ask them what's up and why the order hasn't even been processed yet and they tell me that is the deal and correct my address andsubmit manual authentication... Well, APPARENTLY, the bank was updating their systems at that time and so manual didn't work, of course TC did not feel it a need to call me and tell me this (much like they didn't feel a need to call me and tell me my card had not been approved!) and so I had to call them up again and finaly, monday, a week to the day after I placed the order it got approved and began processing.

That was coming up on two weeks ago. In fact, monday will be two weeks. What have I gotten thus far? Keyboard, mouse, headset, and sound card.

That is not the end of my story of horror and terror!

First, TC used to be much more centralized, I ordered my parents, sister's, and my own computere from there and got the parts in three or four boxes from maybe two or three locations. This order? Each item has been in a sepperate box and from a completely differant location/state! Doesn't seem like a cheap way to do things...

Today I log on to see what the status of things is and.... Motherboard is discontinued... WTF?? Scanner is discontinued??? The cooling fan is still "Ordered upon request" and after two weeks I am figuring is going to end up being discontinued as WELL.... So I look around, do some research on the site, find acceptible replacements for both components and call them up to change the order (and demand that they give me rush shipping on these parts.) Well, I get ahold of coustomer service and he starts helping me, and then he tells me I am going to have to speak with the guy who originaly placed my order, and it just so happens that he's on another call at the time, so I had to leave a voicemail. I am now awaiting the call from him.

Now... Don't get me wrong. I'm not saying don't order from TC. They have great products and prices and usualy have great service. Everytime I have needed to replace something under warrenty they have given me NO troubles about it, and even with all the problems now they are being helpful and not really giving me the runaround too much unlike some major PC manufacturers I know of. But I'm pissed right now.
- posted by Nick @ 7/26/2002 11:12:00 AM | 0 comments